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​Return Policy & Instructions


 

Each and every item produced by InkEasy is created just for you! We usually only receive compliments about our products and services, but in the unlikely event we make a mistake please follow the steps listed below.

Return Policy for Custom Products: If the custom product you receive differs materially from what you created on our website or if the garments are defective or damaged, then please contact us at service  [at]  inkeasy  dot  com within 7 days of receipt. If we agree that there is a material difference, defect or damage, then we will reproduce your order at no additional charge to you or refund your purchase price. We will process the replacement order exactly as you had originally requested minus any errors that we made. We will not change the product, the design or the imprint color(s) when processing the replacement. Instructions for returning materially different, defective and/or damaged item(s) back to us FREE of charge will be provided. If the quantity to be replaced is less than 10% of the entire order, we reserve the right to process a refund or credit for that amount instead of reproducing that portion.

Return and Exchange Policy for Blank Products: Items in original condition may be returned or exchanged within 14 days of receipt. Items that have been washed or worn cannot be returned. If the blank product you receive is defective or damaged, then please contact us at service  [at]  inkeasy  dot  com. If we agree that there is a material difference, defect or damage, then we will provide instructions on returning the item(s) back to us FREE of charge for a replacement. We will process the replacement order exactly as you had originally ordered and will not change the product size or color.

To Return A Product: Please contact us at service  [at]  inkeasy  dot  com or 1-888-818-9909 before making any return so that we can process your return promptly and efficiently. We may require that you send us a photograph(s) depicting the problem at hand. Please send us group images if the problem exists on more than one item. This is very important, as we will need a visual of all affected items in order to respond and process a replacement order or refund, if determined, promptly. If unable to provide a photograph, we may require you ship us 1 to 3 units of the product instead. Shipping instructions and a label will be provided if such is necessary. Upon receipt of the shipped item(s), we will process a replacement order or refund, if determined.

What Can Be Returned: Only items that contain decoration errors (differs materially from what you created on our website), are defective or are blank may be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. For decoration errors please refer to our Return Policy for Custom Products stated above.

What Cannot Be Returned: We do not allow returns due to change of mind, errors in approved proofs, shipping, stock delays, or if you choose the wrong size or color. No returns will be accepted after 7 days of receipt of purchase for custom products and 14 days of receipt of purchase for blank products. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Shipping Charges For Products Returned: If the error is on our part, we will send a shipping label for the return. Otherwise, all shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

All returns must also comply with our said policies on this page and our user agreement.

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